Shipping and returns
As a general normal all our products have a fixed transport cost of €10. Some products like, guns, cannons or drums ... have a shipping cost for peninsula of €25. For the Canary Islands, Balearic Islands, Ceuta and Melilla the price changes for tax reasons, pesos ... call us if you are resident in one of these areas and we will inform you.
Shipping costs include handling and packaging costs as well as postage. Handling costs are fixed, while transportation costs may vary depending on the total weight of the package. We advise you to group all your items in the same order. We cannot combine two different orders and the shipping charges will be applied for each individual. All shipments travel insured. In any event you must notify us immediately to proceed with the pertinent claim to the transport Agency.
Shipment of Merchandise
Packages are shipped within 24 hours of receipt of payment in our account, through Seur, Tourline, TIPSA or International Mail with tracking number and unsigned delivery.
Although this period may vary depending on a number of factors: delay in the achievement of the Circulation guide in the case of arms; Weekend or holiday periods; Problems with the transport agencies.
In case you want to know the status of a completed order, you can contact us by phone:
(0034) 985 60 09 83 / (0034) 985 60 02 75 or at the address: firstname.lastname@example.org
Warranty and General returns
Once the payment is received in our account, we will immediately send your order by the method of transportation you have chosen.
All our shipments travel insured.
If when you receive the package you see a notable defect in the packaging, you must record the delivery note to the courier.
If a product once received does not meet your expectations we will change it for another product that fits your needs or a credit memo will be issued so you can redeem the value of your purchase whenever you want.
If you open the package an item is defective, please send us if a photograph is possible.
We will immediately send you another in perfect condition and we will pick up the defective one without any surcharge.
You may have asked us for a product or a replacement part that once received is not what you needed or you were wrong in your choice when you purchased it.
We will change it with no problem; In this case the return/replacement costs must be run on your own.
We sell exclusive items, optics, weapons, recharge equipment, high gama...no boots We accept returns of the amounts paid; We do admit, depending on the product, the exchange for other products; As long as the returned products are in perfect condition and have not been removed from their original packaging (if they Come "emblistados") or used.
Weapons, optics and recharge equipment do not support returns.
Our products are always with a stock level of 95%.
However, before you buy, consults your availability.
The web shows in a very reliable way our stock level but it has that we also have physical stores and, sometimes, a gap between the stock level shown by the web and the real of our stores.
Please note that many products are imported; In some cases, if a reference fails, your replenishment in our stores can take weeks.
A purchase is a contract between two parts; If you have any questions about it before buying please contact us and we will clarify any questions.